- Joined
- Mar 28, 2012
- Messages
- 3,542
I usually don't get involved in these disputes, but having just executive coached a similar problem I thought I'd share some points. This is not a criticism of you, it's just obvious questions I pose to executives to help them see the problem away from the emotion of the situation. Of course I don't know the details, such as if it was a new or used motor, but a new (or even used) motor that shows a great compression before starting for the first time installed can EASILY be ruined by poor start-up/break in procedures. The most common issue is cylinder wall scoring caused by excessive fuel in the cylinders while attempting to start with an ignition issue, such as the distributor is installed off by 180 degrees or some other ignition issue. Once it's scored, the compression in that (or all) of the cylinders will drop and is measurable. So if you want to accuse anyone of anything, post your before and after compression measurements. This is what my engine builder requires just to send it back, then he tests it to check your measurements before he pulls it apart to look for scoring. 100% of the time it's scoring from bad start-up procedures in which case guess who pays?
Again, I don't know the specifics, but if someone offers to refund your money and you don't take it, regardless of it being difficult to pull and ship back, it's hard to have pity. In my other business (auto parts to body shops), we offer full refunds to unhappy customers. Sometimes the item we ship is manufactured faulty, but the vast majority of the time, the customer ordered the wrong part. We eat it in the name of customer service. If the customer doesn't want to ship it back for a full refund, there's not a whole lot more we can do for them and complaining won't solve their problem. They still have their bad part, we still have their money, and the problem isn't solved but we're not out anything but a customer we really don't want because we'll never make them happy anyway. So we respond to the few bad reviews we've received with the same, although slightly more professional, response as Ryle and our other customers understand. Coming here to complain about it isn't going to solve your problem. You still have a potentially bad motor, you still refused a full refund, you decided it was too difficult to pull (yes, life isn't fair, you have to return something to get a refund). Those are all your own choices and you just make excuses for your choices - how do I know I'd even get the refund? - that's an excuse. If you didn't, THAT'S the time to come here and complain. Complaining about an unknown is just complaining. How does Ryle know you didn't ruin the motor? That's how the world works. The result of your outcome is 100% driven by your own decisions. It takes less than 90 min to pull a motor from a Bronco and it's not worth your time to pull it (your quote). So apparently your time is worth more than $533/hr? (that's $800/90 min) Why are you here complaining about $800? At that rate your complaining has cost you probably 1/4 hour, or $133.
Again, I don't know the specifics, and this is an unfortunate situation, but seriously think about the choices you are making. If you are making them, you have to live with them. Blaming others isn't going to help your situation.
Again, I don't know the specifics, but if someone offers to refund your money and you don't take it, regardless of it being difficult to pull and ship back, it's hard to have pity. In my other business (auto parts to body shops), we offer full refunds to unhappy customers. Sometimes the item we ship is manufactured faulty, but the vast majority of the time, the customer ordered the wrong part. We eat it in the name of customer service. If the customer doesn't want to ship it back for a full refund, there's not a whole lot more we can do for them and complaining won't solve their problem. They still have their bad part, we still have their money, and the problem isn't solved but we're not out anything but a customer we really don't want because we'll never make them happy anyway. So we respond to the few bad reviews we've received with the same, although slightly more professional, response as Ryle and our other customers understand. Coming here to complain about it isn't going to solve your problem. You still have a potentially bad motor, you still refused a full refund, you decided it was too difficult to pull (yes, life isn't fair, you have to return something to get a refund). Those are all your own choices and you just make excuses for your choices - how do I know I'd even get the refund? - that's an excuse. If you didn't, THAT'S the time to come here and complain. Complaining about an unknown is just complaining. How does Ryle know you didn't ruin the motor? That's how the world works. The result of your outcome is 100% driven by your own decisions. It takes less than 90 min to pull a motor from a Bronco and it's not worth your time to pull it (your quote). So apparently your time is worth more than $533/hr? (that's $800/90 min) Why are you here complaining about $800? At that rate your complaining has cost you probably 1/4 hour, or $133.
Again, I don't know the specifics, and this is an unfortunate situation, but seriously think about the choices you are making. If you are making them, you have to live with them. Blaming others isn't going to help your situation.
