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Go Back Forums > 66-77 Ford Bronco > Bronco Chat > Vendor Forum & Current Mass Buys

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Old 02/23/15, 02:21 PM   #1
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Knoxville, Tennessee
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The Daily Duff 2/27/16

Suzy took over the family business of James Duff Inc. a little over 8 years ago. A lot of you know that story and know the business was moved from Sequim, Washington to Knoxville, Tennessee. In that process a lot of changes were made and it has been a roller coaster ride. All the while, Suzy never lost site of the customer. Making sure they are taken care of while doing her best to keep the high standards of product quality the Duffs are known for while trying to stay as competitive as possible with her pricing. She made a conscious decision with the move to focus more on what makes them different than the other Bronco parts houses, in house design and manufacturing versus just warehousing of parts. Also trying to keep the majority of Duff's products American made.

The James Duff of Sequim was much larger. Suzy knew what chaos it is to run a place that large required. This also went along with her decision to stick with what makes Duff different than the other guys. A much smaller team works very hard the moment they walk in the door. Many of them wear 2-3 hats juggling customers orders, calling vendors, trouble shooting and research and development. Suzy knew she needed an all star team to make the business run smooth. She has been pouring her heart and soul into this business and her only real personal time was going to all the Bronco events she could pack in. That's really what makes the long hours every week worthwhile. Visiting with Bronco people and wheeling is like hitting the reset button!

Last April, the stars aligned and Suzy not only found her a great partner to go wheeling with she found a guy that could run the production department, take point with R&D, build the prototypes, handle quality control and upgrade/maintain the Bronco fleet. Now Suzy's Team of Duffs is getting even more dialed in and we thought it would be a great opportunity to share with all our Bronco brothers and sisters everything cool and exciting at James Duff. We give you the Daily Duff.

Feel free to interject your thoughts and commentary as we share with you the people, Broncos and products of James Duff.

Many of you know Suzy and her parents, Suzy was born into the Bronco business and has a gift for style and design. She isn't just a figurehead or PR person, she's got experience. She can hang with the guys in that she can look at most anything in the shop or a Bronco part and tell you how it works where it's weaknesses and strengths are and tweak it in such a way so it's even better. We'll get into that more later.

Her mom and dad are retired but that hasn't stopped them from being part of Suzy's support team. Judy (Momma Duff) is amazing with the company computer system. She's mastered it over the years. It's quite common for her to come in a couple days a week and make sure the systems are running properly. Jim helps out anyway he can, bouncing ideas off him from R&D to running around town grabbing supplies to build parts or maintain the business. He's even got his own project he's working. No spoiler alert though.

Mike (not Monster Mike) and Bryan aka Beebo are our lead tech support and they also takes care of customer service/sales.

Daren is our purchasing agent. Not only is he in charge of ordering all the correct quantities of components and hardware he takes our prototypes and draws them up in cad then gives a life size drawing to make our templates with and to get our metal pieces laser cut. He is also our liaison with the machine shops, casting, powder coating and plating companies.

The warehouse which includes manufacturing, packaging and shipping is ran by Michael aka Monster Mike. He also in charge of quality control. He started in September of 2014. Since he's become a Duff team member he's also taken over R&D & prototyping. Michael is always in the middle of 4 new product launches and is excited to share them with all you guys when he gets a chance. He's also been busy going through everything on the shelves, selling off products and parts we no longer need and reorganizing so we're even more productive.

Tony and Mike (also not Monster Mike) are our weldors and parts builders. These two guys strive to be better everyday. They're both eager to work hard and lay a perfect weld down. They're also working with Monster Mike to ensure every part they build leaves with the highest quality. It's nice to have such positive guys working in the shop every day proud to produce products for us!

Between Suzy running the front side of the business and Michael running the backside they're really excited for 2016! They thought to each other, why keep this to ourselves we'd like everyone to see what's going on in the world of Duff.

We'll be using this thread to update you guys with news & product developments, hopefully on a pretty regular basis!

Last edited by jduffent; 02/27/16 at 08:04 PM..
The Bronco Specialists since 1967
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Now: Knoxville, Tennessee (Exit 110 off 75)
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Old 02/23/15, 02:30 PM   #2
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How about an email newsletter?

Thanks for the update; it certainly was a good read.

Kate - '77 Ranger, AT, PS, PDB, AC
She'll do the ton
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Old 02/23/15, 02:50 PM   #3
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I'll be tuning in!

74 EB, disc brake D44, ARB 9" 4.11, 351W, C4, Glass body, 2" Duff sl, 2" bl, 33" trxus STS radials.
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Old 02/23/15, 03:24 PM   #4
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Nice--I'll tune in.

Mine--'67 351/long tube headers,3.5" SL/33's
Mine--'76 stock future luber
Boys--'69 302 stock so far
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Old 02/23/15, 03:50 PM   #5
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You guys ROCK!! ......and living the dream!! Keep up the good work.

'73 Sport-289HO*3.03 3spd*Dana20*4.30's w/Detroit Lockers Front & Rear*Rcv's*WH's Extreme 31 Spline*1ton GM knuckle over*GM Disks'93 C350 4Door*460 AOD*Dana 60 Front*Sterling Rear28' Haulmark "Bronco Hauler"*Customized by Wilson's GarageCarolina, Tidewater, and Mid Atlantic Early Broncos
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Old 02/23/15, 03:52 PM   #6
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There is a newsletter in place but its only sent out 6 times a year. This is more of a Daily/weekly update. you could almost consider it as a Duff's Build thread for the business

Plus an added bonus you guys and gals get to interact with us or in my case give me a hard time…it seems to be a favorite hobby for some of the guys on here LOL

Product and Warehouse manager at James Duff Inc. The Bronco Specialist since 1967. You want Quality American made Bronco parts? Then give us a call at 865-938-6696 or check us out at James Duff Now in Knoxville, Tennessee. Open 10-6 Mon-Fri EST.
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Old 02/23/15, 04:15 PM   #7
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Love it, I gotta finish up the thread later, work to do at home, uggh.

We Luv Duff!!

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Old 02/23/15, 05:52 PM   #8
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Awesome news. While working on Blue71's red 77 this weekend he and I were talking about you guys and wondering if your going to bring a 2.5" suspension back to the market?

BoxWood Green Poly '73 (o===o) 347 Stroker, FiTech Go EFI, Explorer Serp,2.5" Duff SL w/Bilsteins, Duff TQ Tamer, AOD, Hydroboost, TrueTrac LS Front & Rear, 4.88 gears, 35" BFG KM3, F150 Disc Brake, Factory PS, Family Cage ctsy Nick's Trix, AC, Stereo, PWR Windows, Locks & Steps My Build.
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Old 02/23/15, 06:04 PM   #9
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Thumbs up

Originally Posted by jduffent View Post
Also trying to keep the majority of Duff's products American made.



Plastic isn't a material, it's a mode of deformation.
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Old 02/23/15, 06:18 PM   #10
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Thanks Duffs!
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Old 02/23/15, 06:56 PM   #11
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I love to see new stuff for the old Broncos. I will be keeping an eye open for your post. How about building a cross member for the 4r70W with the 4x4 tail housing. I cant be the only one that wants it!
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Old 02/23/15, 07:15 PM   #12
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Mary Esther, Florida
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Not sure if you have seen the AR15 radius arm fiasco in the vender forum but I'm ready to call BC Broncos and have my deposit refunded. I have your long arms on my 78 and I'll most likely be ordering a set for my 69. I appreciate y'all's hard work and I think you make great products.
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Old 02/23/15, 07:53 PM   #13
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Thanks guys.... Suzy and the team are great bunch of folks.....I have duff blue all over mine.....look forward to seeing the new parts and r&d.......thanks duff
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Old 02/23/15, 08:07 PM   #14
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71 broncman

woodland park, co
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Thanks for the update. I have quite a bit of Duff Tuff stuff on my '71. It's good to know that you're keeping it "Made in America" because that matters to me.
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Old 02/23/15, 08:11 PM   #15
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Put this on a T shirt. I won't one or two even on a hoodie!

Of coarse your residence would need updating.

76 SPORT 351W C4 PDB
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