CJ Pony parts get a thumbs up YAY!!

69broncofun · Sep 25, 2017

I have bought several parts from CJ's and have no problems. Well I bought right front wheel tub last week during their sale. To make a long story short they never shipped it. When to the chat online and kept getting the run around. I finally talked to someone and he said he was going to look into it. I will let you know how it goes.

1strodeo · Sep 25, 2017

I've found the chat option with most companies is worthless, if anyone is available they're usually halfway around the world and clueless.

I think/hope they'll make it right

Jaxgtc · Sep 25, 2017

1strodeo said:
I've found the chat option with most companies is worthless, if anyone is available they're usually halfway around the world and clueless.

I think/hope they'll make it right

I have always thought of the chat feature just for a quick question about an item. Getting someone on the phone is really the way to go, particularly when you are spending a little bit of money. I have found CJ to be super responsive, with a past complaint about the quality of one item and a return on another item. On the complaint I called and they offered to make it right, on the return I got an RMA via chat. You can't beat free shipping and that is what keeps me coming back. With all of that said, I think that all of the EB vendors I have dealt with (JBG, TBP, LMC, CJ and DC) try really hard to make customers happy, give them a chance. Good luck with your tub.

half cab · Sep 25, 2017

Me thinks you probably jumped the gun on your problem. Bet they take care if it.

CJ Pony Parts · Sep 26, 2017

69broncofun said:
I have bought several parts from CJ's and have no problems. Well I bought right front wheel tub last week during their sale. To make a long story short they never shipped it. When to the chat online and kept getting the run around. I finally talked to someone and he said he was going to look into it. I will let you know how it goes.

Hey 69broncofun -

Let me introduce myself - my name is Chris Cervenka and I work in the Marketing Department at CJ's. I'm sorry to hear about the issues you're having with us.

If you'd like, please shoot me a PM with your Order # and I'll be happy to personally look into it for you.

Again, I apologize about the frustration - I'll do what I can do turn this around for you. Thank you for your time and patience.

69broncofun · Sep 26, 2017

Chris@CJPP said:
Hey 69broncofun -

Let me introduce myself - my name is Chris Cervenka and I work in the Marketing Department at CJ's. I'm sorry to hear about the issues you're having with us.

If you'd like, please shoot me a PM with your Order # and I'll be happy to personally look into it for you.

Again, I apologize about the frustration - I'll do what I can do turn this around for you. Thank you for your time and patience.

Hello,
Looks like it was ups fault. They never scanned the package it into their system. Should be here this week. Thanks for reaching out. Service is A1! Thanks again.

Sent from my SM-J320V using Tapatalk

BR549 · Sep 26, 2017

Welcome Chris to classic broncos. Stick around I think you'll like it!

CJ Pony Parts · Sep 26, 2017

69broncofun said:
Hello,
Looks like it was ups fault. They never scanned the package it into their system. Should be here this week. Thanks for reaching out. Service is A1! Thanks again.

Sent from my SM-J320V using Tapatalk

Alright, glad it was figured out! And thank you for the kind words - don't hesitate to let me know if you ever need anything!

BR549 said:
Welcome Chris to classic broncos. Stick around I think you'll like it!

Thank you; seems awesome so far!

69broncofun · Sep 26, 2017

Chris@CJPP said:
Alright, glad it was figured out! And thank you for the kind words - don't hesitate to let me know if you ever need anything!

Thank you; seems awesome so far!

Thanks will do

Sent from my SM-J320V using Tapatalk

73AnneBoleyn · Sep 26, 2017

Maybe the title of this thread should be changed to "CJ Pony Parts gets a thumbs up-- yaaaay!!"

No sense dogging on them in the title if it wasn't their fault, and they clearly jumped in to try to fix things.

half cab · Sep 26, 2017

73AnneBoleyn said:
Maybe the title of this thread should be changed to "CJ Pony Parts gets a thumbs up-- yaaaay!!"

No sense dogging on them in the title if it wasn't their fault, and they clearly jumped in to try to fix things.

Right on...

73azbronco · Sep 26, 2017

please change title of thread, thanks

1strodeo · Sep 26, 2017

73AnneBoleyn said:
Maybe the title of this thread should be changed to "CJ Pony Parts gets a thumbs up-- yaaaay!!"

That is EXACTLY what I was gonna say...weird

73AnneBoleyn · Sep 26, 2017

1strodeo said:
That is EXACTLY what I was gonna say...weird

Well, you know what they say about great minds and all that. ;D

Bronco Junkie · Sep 26, 2017

73azbronco said:
please change title of thread, thanks

x3...........

69broncofun · Sep 26, 2017

73AnneBoleyn said:
Maybe the title of this thread should be changed to "CJ Pony Parts gets a thumbs up-- yaaaay!!"

No sense dogging on them in the title if it wasn't their fault, and they clearly jumped in to try to fix things.

Done thanks CJ Pony parts for the great service. I will be back!

mpboxer · Sep 26, 2017

Glad to hear a good story about them.

1strodeo · Sep 26, 2017

Glad to hear it, I usually get my parts from them in 2 days which is pretty nice.

for the record was it a hub or a tub?

69broncofun · Sep 26, 2017

1strodeo said:
Glad to hear it, I usually get my parts from them in 2 days which is pretty nice.

for the record was it a hub or a tub?

Hello,
It was the dyancorn right front wheel tub. The PO owner cut holes in them I guess for air flow to cool engine.

69broncofun · Sep 27, 2017

;Dshould receive part today.

CJ Pony parts get a thumbs up YAY!!

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