Let me start by saying I do not want to bash FI Tech. My bronco has never run better. I really like the ability to program out what I don't like (popping on decel, etc) and program what I do want. What is annoying the heck out of me is the customer service. Other than a temp sensor issue (mine was reading about 20-25 degrees low) I had an issue with my handheld not working. After about a month of almost daily phone calls I got a new one, it doesn't work. FI Tech sent me another new handheld, still doesn't work. Now they are telling me they want me to send them the whole unit, they also said they would email me how, when, and where to return it. It's been over a week and no email. Their customer service is NOT very good in my opinion.
sorry i'm not impressed by their customer service from the issue i've been dealing with either. sad to say but first and last time i'll be buying from them.
I'm supporting them because without them there would be fewer OVERPRICED options out there - they really shook the industry up and made them get off their asses.
I agree totally. I was checking into both the Sniper and Fitech. There is a lot on the internet about the Fitech and almost all the problems were misunderstanding the install procedure. I too was disappointed with the customer service when I would try to call them, could never get through. But with all the info on the internet now about them a lot of the problems can be resolved. I went ahead and got the Fitech and hope it works out well. Ken