My 2009 Mustang GT is 4 months old and I park it at work near our Training tower, as parking is tight. (Fire Department) I am working at my computer and speaking with my supervisor when I hear a crash. I turn to him with a smile and say that does not sound good. I get up from my chair and look out the window and see that someone has backed the City's Ford Windstar van into the left rear quater panel of my new Mustang. I see my fellow employee's runing over and then looking back toward the windows of the fire station. With the window open, I can collectively hear them all say oohh!
I respond to my Supervisor that it was my car. He says, knowing that I am a type A person about my cars, I will go down there and check things out, you stay here. I agree as I probably would have killed the driver as they stood by, verbally abusing them where they were standing.
As we turn away from the window we are greeted by a presence at the door, the EMS Coordinator. She is trembling, borderline ready to burst into tears, and she says I am sorry about your new car.
In probably one of my greatest moments of professional restraint, I walk over to her and give her a hug. I tell her that it is ok, it is just a thing which can be replaced. It is not like she drove over one of my kids...
She is truely remorseful about the incident, so what can I do? My Supervisor tells me that he is impressed with my composure...
The City's Risk Manager tells me to fill out a 10 page form and get 3 estimates and submit them to the City within 30 days. I tell him no, I have already filed an incident with my insurance and PD has done an investigation. The Employee is at fault. My car is fixed in a month and I drive it to work. I am e-mailed a picture by my fellow employees of my car with safety cones and barrier tape around it, to protect it.
It took the City 7 months to pay the claim and same amount of time to pay me back my deductable. They questioned all the work that was done to repair my car, including the repairs (finishing) to the inside of the wheelwell.
My bodyshop guy, my friend, say we fixed (painted) the inside wheelwell. Because we know the owner, thats how the car came from the factory and that is what he expects. We are not going to do the repairs twice...