Don't bother calling, just write a quick letter with your name, address, VIN #, year/make/model and what you want. I sent my letter in, they called me a few days later to say that they were putting the report together and I had the report in less than 2 weeks. Very nice to deal with.
Ford Customer Service Division
Ford Motor Company
16800 Executive Plaza Drive
P.O.Box 6248
Dearborn, Michigan 48126
My letter is signed by Miroslav Milutinovic, so you may want to send the letter directly to him.
Good Luck!