Tom's Bronco Parsts, specifically. Two weeks ago I ordered a AODE crossmember from them. They said they'd have it to me in 2 days. The 2 days passed and it wasn't there, but no big deal. I had a really busy week ahead of me, then staying in North Bend, WA for a class for the next week.
Well, I got home yesterday and found that it hadn't showed up. The thing is, I needed it the next day (today) to get some work done before I leave the country for 2 weeks.
So far it's a vendor mistake, right? Well, everyone makes mistakes. What counts is minimizing them, and how you recover from them. I got hold of a fella at Tom's and they admitted that they'd missed sending the order otu somehow. I explained my situation to them and asked them to next day mail the crossmember and they agreed. I didn't have to whine, beg or yell, they just did it.
So, a bit "Nice job" to Tom's Bronco Parts. The crossmember is sitting to my left right now, and I'll be working on the Bronco this evening like I'd planned.
-Mike
Well, I got home yesterday and found that it hadn't showed up. The thing is, I needed it the next day (today) to get some work done before I leave the country for 2 weeks.
So far it's a vendor mistake, right? Well, everyone makes mistakes. What counts is minimizing them, and how you recover from them. I got hold of a fella at Tom's and they admitted that they'd missed sending the order otu somehow. I explained my situation to them and asked them to next day mail the crossmember and they agreed. I didn't have to whine, beg or yell, they just did it.
So, a bit "Nice job" to Tom's Bronco Parts. The crossmember is sitting to my left right now, and I'll be working on the Bronco this evening like I'd planned.
-Mike