I also am very hesitant on taking, more less leaving my Bronco somewhere. I did a lot of research reading post on the forum as well before I took my Bronco in last August. Felt comfortable, very nice high end Broncos were in there.
I just took it in for some front end work, its been awhile since my Bronco had any major work done so when the shop called and recommended some additional work I understood. When additional work was recommended I asked how many (hours) are we into the project as with most shops $100 hour is about the rate he didnt have the exact amount at the time but estimated about 18-20 hours, so I said before you continue I need to know where we are. Come to find out he said (38 hours) not even close so I had all work stopped (and I just found out that my job might be having layoffs.) Again, I understand additional work equals additional hours and you cant forsee issues , but when you get charged (18 hrs more than the estimated quote) am I the only one that doesn't get it? A lot of things I was not happy with. Again the shop is highly respected and turns out very nice Broncos but just wasn't happy for what I got. The Broncos I saw them working on were also having work done and the areas around them were clean.
Parts near where they replaced other parts were dirty and greasy with hand prints, stains left on my bumper and inside engine bay, my truck is far from a show truck but I take pride in what I have and know that's not how I left it.
The way I felt after explaining how I felt about the work and not even being close on the hours I was told basically take it somewhere else. Even with the not so great experience I probably would have taken my Bronco back , but didnt feel they felt the same way. I dont question mechanics, I respect everything they do and know, and as mentioned by several others , there hard to find anymore.
I dont mind having to drive and pass 1000 different shops to get to one that you can trust.
