- Joined
- Apr 3, 2022
- Messages
- 681
I’ve purchased $10s of thousands on Bronco parts from a dozen vendors. There are a few I’ll never use again. Has less to do with the part, price, or shipping cost ( ok, maybe shipping cost
). But one thing that makes all the difference to me is customer service. I bought a starter from Tom’s and it was a bad part. No questions asked, they refunded my money. Today I ordered a carpet set and they send me an email invoice within 1 minute of purchase. Send me a text letting me know it’s ready to ship. Customer service is king!!! Thanks Tom’s, customer for life.
). But one thing that makes all the difference to me is customer service. I bought a starter from Tom’s and it was a bad part. No questions asked, they refunded my money. Today I ordered a carpet set and they send me an email invoice within 1 minute of purchase. Send me a text letting me know it’s ready to ship. Customer service is king!!! Thanks Tom’s, customer for life.
