Great customer service! I bought a part from them over the phone and the lady quoted me a decent shipping price to Alaska. I bought it and a few days later the charge came in $10 higher than they quoted me. I called and explained my situation and they credited me the $10. No argument, just a willingness to ensure I was happy. The guy explained that the quote is usually an estimate, but understood why I might be so upset since the shipping was twice what they quoted.