Auto Custom carpets

[Grey owl]

My 1969 project is moving along, while waiting for engine parts I moved on to interior. Specifically Carpet. I ordered from WH fully trusting they would have a quality supplier.
Well the Carpet showed up from Auto Customs Carpet Inc. This Carpet is absolutely BRUTAL, it's the worst fit I have ever seen, or experienced in fact it DOESN'T fit. It is not a molded Carpet, it has a few faint creases but definitely not molded.
After all the time spent on the restoration this Carpet is so terrible it ruins the look of the interior.
Do NOT buy your Carpet from ACC Inc you will be profoundly shocked and disappointed. It really is beyond terrible.

 

[Slowleak]

That’s unusual. ACC supplies practically all of the molded carpet sets that Bronco vendors sell. I have never had any issues with fit other than they sent the wrong wheel well set for my ‘77. I called the vendor, they contacted ACC, and the correct ones arrived the next day. They are very easy to work with if you have issues.

 

[eb-nutt1]

My 1969 project is moving along, while waiting for engine parts I moved on to interior. Specifically Carpet. I ordered from WH fully trusting they would have a quality supplier.
Well the Carpet showed up from Auto Customs Carpet Inc. This Carpet is absolutely BRUTAL, it's the worst fit I have ever seen, or experienced in fact it DOESN'T fit. It is not a molded Carpet, it has a few faint creases but definitely not molded.
After all the time spent on the restoration this Carpet is so terrible it ruins the look of the interior.
Do NOT buy your Carpet from ACC Inc you will be profoundly shocked and disappointed. It really is beyond terrible.

Ive dealt with their products for years and is very hit or miss, which is very surprising. Them being a local company to me and the company i previously worked for, I have had the opportunity to work on shipping equipment at 2 of their production facilities and was shocked to see back then(10 years ago) they had a complete factory floor section they used as molds for every vehicle they offered carpet/vinyl flooring for. I just installed their carpet kit in a half cab and it fit great, conformed everywhere. I've tried using 3 of their vinyl floor kits in 3 different vehicles and all were awful to the point they were scrapped for their carpet offerings.

 

[MarsChariot]

I think you should hit the red button stopping the assembly line and send it back. Given that few of us have ever experienced a problem with ACC products this sounds like a fluke. The replacement should be fine. A pain, but sounds necessary in this situation.

 

[hyghlndr]

Last few ACC carpets have been awful, horrible built in crease around drivers seat right side area and even worse rear wheel wells.

 

[73azbronco]

I looked at ACC website, be sure because there is an OC carpet sort of looks and sounds the same, 2 different companies.

10 years ago I went through two version of vendor carpets which were horrible fit. I went full monte on ACC, backed material, and it fit like glove, it was also closer to $1,200 as I recall, not 700 on sale from 900. All the seams and folds fit perfect.

 

[904Bronco]

I bought the ACC carpet kit from WH's for my 79 Bronco and it fit great. I did have to purchase some, I forget the term, additional felt liner under the back section.
I will admit that I did use a heat gun in a few places to get things to fit better and once I fitted the front section I took it to a local upholstery shop to have some finish edging sewn on for a cleaner look.

Maybe have some dialogue with WH's and share some pictures of the issues you are having?

 

[73azbronco]

this is not a new issue, 10 and more years ago, same problems with fit finish, guess they all suck now.

 

[Cool67]

You should here the complaints on the other forums .Especially the mustang ones .Now everybody knows how many mustangs have and are being restored. So lots of ACC feedback coming from those sites.The quality is gone for some reason with their product. But I believe we pretty much have no other options.

 

[.94 OR]

I replaced the rubber mat in my dad's '73 F250 about 30 years ago using an ACC molded mat as they were the best vendor at the time. It didn't fit nearly as well as I had hoped but I installed it anyway. That soured me so fortunately when I was doing the carpet in my Bronco I happened to be working part time for an upholsterer so he helped me put custom carpet in mine. Due to employee discount I was able to step up to some nice marine grade cut pile carpet.

 

[SeaVee]

Yeah-got some for my 77. Cannot figure out what they did to the rear wheel well pieces, or how to orient them. Looks like a lot of trimming will be required. Question- how did the heat gun help out with the install?

 

[Slowleak]

Yeah-got some for my 77. Cannot figure out what they did to the rear wheel well pieces, or how to orient them. Looks like a lot of trimming will be required. Question- how did the heat gun help out with the install?

It’s likely that they sent you pre-‘77 wheel well pieces. They did that to me once but then shipped me the correct ones and told me to just keep the other ones.

 

[chuckji]

Yep, I bought an ACC carpet kit a few years back and the quality was horrible. It had a couple of holes in the carpet near stitching and there were areas where the stitching completely missed the carpet. Sent it back ad ordered the Tom’s 1-piece kit.

 

[904Bronco]

Yeah-got some for my 77. Cannot figure out what they did to the rear wheel well pieces, or how to orient them. Looks like a lot of trimming will be required. Question- how did the heat gun help out with the install?

The heat gun helped seat the corners in the back seat area, almost behind the front seat. I got everything warm and then put some weights on the carpet overnight.

 

[73azbronco]

my 10 or so year old acc, fit like a glove, i didnt use any adhesive on wheel wells

 

[DirtDonk]

I’m very sorry to hear all this. I don’t remember hearing any of the complaints before, but they sure seem to have been going on for awhile now.
The four that I’ve used over the years were just like 73az’s. Fit like an absolute glove and were a dream to install.
Bronco, pickup and passenger car. All fit just exactly as you would expect they would when made for a specific vehicle.

Did you call us yet gray owl? I think you definitely need to get in touch with WH or ACC to see what can be done. Just the fact alone that it wasn’t molded, would be grounds for return I would think.

The only thing I can think of in that regard, is that it needs to be warmed up or sat down in the sun (if you have a sunny day). Just to see if the molding part comes back.
They are often pretty well stuffed into their shipping boxes. Maybe that flattened out some of the mold shapes.
But once warm, they should come right back.

Have you seen any of that occur yet?

 

[Grey owl]

I’m very sorry to hear all this. I don’t remember hearing any of the complaints before, but they sure seem to have been going on for awhile now.
The four that I’ve used over the years were just like 73az’s. Fit like an absolute glove and were a dream to install.
Bronco, pickup and passenger car. All fit just exactly as you would expect they would when made for a specific vehicle.

Did you call us yet gray owl? I think you definitely need to get in touch with WH or ACC to see what can be done. Just the fact alone that it wasn’t molded, would be grounds for return I would think.

The only thing I can think of in that regard, is that it needs to be warmed up or sat down in the sun (if you have a sunny day). Just to see if the molding part comes back.
They are often pretty well stuffed into their shipping boxes. Maybe that flattened out some of the mold shapes.
But once warm, they should come right back.

Have you seen any of that occur yet?

I sent both WH and ACC emails with my complaint. Neither chose to respond to my concerns.

 

[Grey owl]

No nothing has occurred to make the fit better, frankly none of it fits the rear floor piece does not fit around the wheel wells and is 2 inches short to the tail gate, I had sew scraps on the end to make it long enough. There is no molding of the tunnel piece just a couple vague creases. It's 2 1/2 " too wide creating a huge hump, it looks brutal. Being 100% honest with no exaggeration not one single panel actually fit. I had to take two inches out from under the driver side seat to make it kinda fit.
As mentioned I sent emails to both WH and ACC with my complaints and NEITHER chose to respond to my concerns.
I am in Canada so you can't send things back to US vendors shipping this back would cost 150. - 200. I am disappointed at no response from either company but I wrote that off to the sudden break down of the USA/Canada relationship. Any other suggestions would be appreciated, but there is not much I can do if they refuse to reply to my emails.

 

[DirtDonk]

Well, sorry to hear you got no response. Especially from us. We’re not that big of an entity as to ignore a customer with a problem.
But equating what you get from us to the breakdown of relations at the national level, is taking it a little too far I think. That’s all at the upper echelons of politics and 24-hour news, and has nothing to do with how we do business.

So all I can say is, it was an oversight so far, or somebody’s checking into it. I doubt that last part though, because if someone was gonna check into it, they would’ve emailed you back and let you know what they were doing.
i’ll check on it tomorrow and see what the status is and why no response.
I can understand a little hesitancy maybe, given how much modification it sounds like you’ve done to make a poor product fit.
Usually that’s a problem level of its own. But it’s not a reason for no response.
So something else is afoot.

 

[Grey owl]

Thanks I appreciate the help, the carpet was part of a larger order under Gord Cowan. Don't under estimate this US/Canada thing, Trumps 51st state thing has this country pretty worked up. Here it's being treated as a legitimate serious threat to Canadian sovereignty .