Figured this might help a few of you out...

[mitch@wildhorses]

If you’ve ever hit that gut-punch moment mid-install where you're staring at a part like “I swear that’s not what it looked like in the picture” you’re not alone.

We’ve been testing something behind the scenes that’s actually been a game changer for folks stuck in that exact moment.

You can just text us for help. (our direct line) (209)400-7200

No hold music, no waiting around, no typing out a whole support ticket.

Just fire off a quick message and we’ll walk you through it.

See you out on the trails.... PEACE

 

[ared77]

Very, very good customer service right there guys!

 

[jerry]

Dude, that's awesome. Thanks Mitch!

 

[Apogee]

Very nice! So is that limited to normal business hours, or will you accept maybe slightly less than sober texts at 2 in the AM on a weekend...asking for a friend.

 

[mitch@wildhorses]

Very nice! So is that limited to normal business hours, or will you accept maybe slightly less than sober texts at 2 in the AM on a weekend...asking for a friend.

Now officially, we’re on the clock from 6:30 AM to 5:00 PM… but let’s be honest because these messages pop up on our phones, there’s a very real chance someone will break protocol at 9:47 PM while "just checking something real quick"



Tell your "friend" No guarantees… lol

 

[mitch@wildhorses]

You can just text us for help.

Dude, that's awesome. Thanks Mitch!

Thank you guys!!