James Duff torque tamer problem

[madness]

I have yet to buy a bronco part that was a perfect fit from any vendor....their are so many variables in a 40 year old vehicle...everytime I have had an issue, I have contacted the vendor first, and its been taken care of everytime. I would give them the chance to correct it before taking a vendor to task on a forum. No one has 100% quality control, I see bad body parts from OEM vendors all the time. I wouldn't expect a custom parts vendor to be any better. Just my .02.

 

[carter2772]

Did you call and talk to Duff? Or just post up here to bitch and bash. I really dont think that would take much to get it to work. Maybe they had a run of brackets cut wrong, maybe the arm was welded a little off, maybe one of the arms are too short or too long.... But holy cow, give Duff a call and let them know whats going on. Maybe its as easy as taking some measurements, and they would say that the arm is wrong or the bracket is wrong and they ship another one out. Who knows without asking

And dont think that we should be ok as a consumer with sub par parts, but just letting them know could go a long ways.

If it were me, I would have taken some pics, and measurements, fixed it myself, and installed it. Then called them to let them know of the issue, and shared the info so they have a chance to look into it. Not that big of deal.

I have had opportunity to meet the Duffs and tour their shop. Very good people, and I know they would not want a product like that.

 

[BroncKrawler]

A phone call makes a world a difference, Duff's are good people and would make things right if you'd just call them instead of bash them on a forum. I ordered the wrong shocks from the Duff's awhile back and a simple phone call and discussion with Suzy solved my problem and they sent me new shocks. I had my Bronco ready to attend one of the biggest west coast events on time and I'm extremely happy with the product and their customer service. Internet bashing doesn't solve anything.

 

[blazinchuck]

How is what I've done on the weekend(when they are closed) considered "bashing" I'm looking to see how many have seen this and how much ppl have had to spread the arms. Depending on how I choose to spread them could possibly risk scratching or chipping the power coat. Ease off ppl, I still buy from them, and I'm not trying to rob anyone of sales. To put this to rest, I will fix it myself! Only now I will have to spend more time than I thought to see this properly fit. Jon feel free to close the thread...