broncophile
Jr. Member
How many of you have used Jeff's in the past? Having recently moved back to within 3 hours of them, I was hoping to use them for all of my bronco needs...I travel to MI alot, so why not, right? Well, I recently flexed my fan right through a brand new radiator, and since my bronco is my only vehicle, I needed to fix it fast...no problem, right?...Jeff's is close enough to get it to me a day after receiveing my order...so, I ordered a 4-core, and the mounts they said I needed to complete the install...the radiator came today...NO MOUNTS!...I call to see what happened...They told me the mounts are on backorder...
This places me in a very tough situation...I need to drive to MI tomorrow (next day at the latest) on business...Had there been any indication that they couldn't fill my order in time, I would have purchased from someone who could...Now, they said they'd check with the manufacturer to see how fast they could get them here, but it looks like I'm still screwed...they know their site doesn't give B/O status when ordering and should have called me and let me know when picking the parts yesterday...I may have still had time to get what I needed overnighted from somewhere else...
The gentleman I spoke to asked me what I'd like him to do for me...What, in your opinion, is a reasonable gesture of customer service at this point?...one that would make me want to continue a relationship with them as my home for Bronco needs?
I will give them an opportunity to make it right and post the result here...hopefully this will be another post supporting their fairly good reputation...
This places me in a very tough situation...I need to drive to MI tomorrow (next day at the latest) on business...Had there been any indication that they couldn't fill my order in time, I would have purchased from someone who could...Now, they said they'd check with the manufacturer to see how fast they could get them here, but it looks like I'm still screwed...they know their site doesn't give B/O status when ordering and should have called me and let me know when picking the parts yesterday...I may have still had time to get what I needed overnighted from somewhere else...
The gentleman I spoke to asked me what I'd like him to do for me...What, in your opinion, is a reasonable gesture of customer service at this point?...one that would make me want to continue a relationship with them as my home for Bronco needs?
I will give them an opportunity to make it right and post the result here...hopefully this will be another post supporting their fairly good reputation...