I am in the process of completely rebuilding my 66 bronco. I have been stock piling parts for the past eight years, it's the only way for me to do it on my budget! I am in the process of re-wiring it and came across an issue with the illuminescent gauge cluster i bought last year. I noticed there were five gauge faces to plug in, and the power harness only had four connectors.
I called Scott Drake and spoke to a customer service rep. She couldn't answer my question, but said she would ask the engineers and get back to me. She also suggested calling the vendor I purchased it from and see if they had any advise.
I've spent A LOT of money with just about all of the early bronco vendors over the years, and I really didn't remember who I bought it from. I called wild Horses and spoke with Johnny. He was a super cool guy who went and grabbed a gauge cluster off his shelf, opened it up and told me that my power harness was faulty and that it should have five connectors on it, not four. He was ready to put the harness in a box and ship it off to me right away, but we realized that I hadn't bought it from them.
I'm not going to vendor bash, but I called the next place I thought I might have purchased the faulty cluster from and spoke with a guy named Josh. I was told I would need to pay for a new one because I purchased it last year. I told him about my phone call with Johnny at Wild Horses, and how he was willing to just send me a new harness and make it right (had I purchased it there), and Josh said he has a business to run and he can't just be giving away parts! Night and day difference in customer service!!!
Bottom line is I ended up talking to Scott Drake and they are going to send me the connector I need. To me Customer Service is HUGE!!! and I know I willing be spending A LOT more money at Wild Horses, Johnny you are a great person, and your company should be thankful they have you!!! The vendor who jerked me around and gave me a hard time, instead of trying to help me out, will never see another penny from me.
I called Scott Drake and spoke to a customer service rep. She couldn't answer my question, but said she would ask the engineers and get back to me. She also suggested calling the vendor I purchased it from and see if they had any advise.
I've spent A LOT of money with just about all of the early bronco vendors over the years, and I really didn't remember who I bought it from. I called wild Horses and spoke with Johnny. He was a super cool guy who went and grabbed a gauge cluster off his shelf, opened it up and told me that my power harness was faulty and that it should have five connectors on it, not four. He was ready to put the harness in a box and ship it off to me right away, but we realized that I hadn't bought it from them.
I'm not going to vendor bash, but I called the next place I thought I might have purchased the faulty cluster from and spoke with a guy named Josh. I was told I would need to pay for a new one because I purchased it last year. I told him about my phone call with Johnny at Wild Horses, and how he was willing to just send me a new harness and make it right (had I purchased it there), and Josh said he has a business to run and he can't just be giving away parts! Night and day difference in customer service!!!
Bottom line is I ended up talking to Scott Drake and they are going to send me the connector I need. To me Customer Service is HUGE!!! and I know I willing be spending A LOT more money at Wild Horses, Johnny you are a great person, and your company should be thankful they have you!!! The vendor who jerked me around and gave me a hard time, instead of trying to help me out, will never see another penny from me.
