A key detail for me is, are you booking a broker that is then subcontracting the haul to who knows who? Or is the company your hiring, the owner of the truck, and the driver is an employee?
A car I sold, the buyer booked with Montway, was not a great process (guy booked enclosed, open trailer showed up). They are 100% a broker.
Have always had great experiences with Reliable (over 15 hauls), and also recently with Shaughnessy (3 hauls in last 12 months)