Hey, forum. If anyone comes across this post, I’d like to get a sanity-check to find out if my expectations are off on a recent transaction and customer service experience with one of the very popular bronco parts vendors.
I recently purchased $2500 of parts from this vendor, part of which was a hydroboost brake system kit. Like most of you I’m sure, I think it’s pretty fun to do all the reading and research, figure out what you need, put an order together and then slap some of that hard-earned money down. One of three boxes that my parts came in literally sounded like someone grabbed a bunch of loose parts/nuts/bolts and threw them in a box. After opening that box….it looked like someone grabbed a bunch of loose parts/nuts/bolts and threw them in it. For the most part, I guess this would’ve been okay, but one of the parts was a $250 billet aluminum master cylinder that came out of the bag (I guess) it was in and whose cap came off, and the other part was a two-piece power steering to bracket that’s made from 1/4” steel and has a 100 sharp edges and corners. These parts, along with others, bounced around inside the box for their 1500 mile journey to my house.
I thought the most disappointing part was going to be the fact that someone thought it was okay to ship something like this, but it turns out this vendors response so far is becoming more disappointing. I reached out to the vendor as soon as they opened the next day. I thought, maybe, the response would be something like - man, we’re sorry…that doesn’t sound right…we’ll figure out what happened and make it right. What I got was - ummm, send us pics and we’ll look at it…the master cylinder is pretty tough, so it should be ok. We can send a new cap if it’s scratched.
It “appears” that the only damage is light nicks/scratches on the master cylinder and cap, but I have no idea what else could’ve been damaged or could be wrong and don’t really think I should have to spend the time investigating it or figuring it out as I’m installing it. Oh, and the cap screws are missing from the package.
So far, the entire experience has been frustrating and disappointing. When I purchase these kinds of parts for this kind of money, I don’t expect them to show up like this and don’t think I should think it’s ok when they do. I think the right thing to do - and would think the vendor would think the same - is to just send me a replacement master cylinder. We’re not talking about Walmart or Amazon who could care less about your experience since there are a billion other people in line to buy something. Am I dealing with a bad customer service rep? Is this just how it is or should be? Are my expectations way off?
I’d appreciate your thoughts, even if you say you think I’m being a Karen (sorry, Karens).
I recently purchased $2500 of parts from this vendor, part of which was a hydroboost brake system kit. Like most of you I’m sure, I think it’s pretty fun to do all the reading and research, figure out what you need, put an order together and then slap some of that hard-earned money down. One of three boxes that my parts came in literally sounded like someone grabbed a bunch of loose parts/nuts/bolts and threw them in a box. After opening that box….it looked like someone grabbed a bunch of loose parts/nuts/bolts and threw them in it. For the most part, I guess this would’ve been okay, but one of the parts was a $250 billet aluminum master cylinder that came out of the bag (I guess) it was in and whose cap came off, and the other part was a two-piece power steering to bracket that’s made from 1/4” steel and has a 100 sharp edges and corners. These parts, along with others, bounced around inside the box for their 1500 mile journey to my house.
I thought the most disappointing part was going to be the fact that someone thought it was okay to ship something like this, but it turns out this vendors response so far is becoming more disappointing. I reached out to the vendor as soon as they opened the next day. I thought, maybe, the response would be something like - man, we’re sorry…that doesn’t sound right…we’ll figure out what happened and make it right. What I got was - ummm, send us pics and we’ll look at it…the master cylinder is pretty tough, so it should be ok. We can send a new cap if it’s scratched.
It “appears” that the only damage is light nicks/scratches on the master cylinder and cap, but I have no idea what else could’ve been damaged or could be wrong and don’t really think I should have to spend the time investigating it or figuring it out as I’m installing it. Oh, and the cap screws are missing from the package.
So far, the entire experience has been frustrating and disappointing. When I purchase these kinds of parts for this kind of money, I don’t expect them to show up like this and don’t think I should think it’s ok when they do. I think the right thing to do - and would think the vendor would think the same - is to just send me a replacement master cylinder. We’re not talking about Walmart or Amazon who could care less about your experience since there are a billion other people in line to buy something. Am I dealing with a bad customer service rep? Is this just how it is or should be? Are my expectations way off?
I’d appreciate your thoughts, even if you say you think I’m being a Karen (sorry, Karens).
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