Heres the deal, per the mass buy it would seem to indicate that you could buy a white or black soft top from STC that comes in the old school stamped vinyl.
So I ordered a white on in vinyl (not sail cloth as delivered) I ordered it on March 30th and paid 580 no shipping. I spoke with the vendor 4 wheel customs every 3 -weeks or so to check status and was told about a number of issues that STC was having with the supply of materials. so be it.
So my top finally shows up last week and I open it up and what the heck is going on? I don't get what I ordered I get a white sail cloth top not the older style vinyl which is what I ordered. I called Chris at 4 wheel customs and he says that about 2 or so months ago STC decided not to make the old vinyl tops anymore and that if I want a white top thats as good as I can get. I asked him to return my money and he says well no because it was specially built for me (white) and he will have it sit on his shelf forever. After much discussion he reluctantly agrees to take it back but says I must pay shipping to Denver (he's in Missouri and I in Arkansas) and after it is inspected he will refund my money, less 10%. 5% for a credit card refund and 2.5% from the intial sales and I might be eating the 15% restocking fee that he will might eat from STC, he tells me I am being fairly treated. Keep in mind I spoke with him every 3-4 weeks and he never mentioned that STC had stop making the top I ordered!
I told him I would be traveling through to Springfield MO and would drop it off so he can inspect it and refund my money and he tells me no it must go back to Denver on my dime even though I never paid shipping to get it here. Also I talked to STC today and they tell me my order was never recieved till much later than 5/30/06? So was there really supply issues or was someone banking on my money until they felt like sending my order in, which I suspect was after the change in material was made? The whole time I was made to feel like I am in the wrong when I clearly am not getting what I ordered and no attempt was made to tell me of the change.
I would like to hear if you guys think I am making to big of deal about the shipping and the lack of customer service I am getting here.
Ben
So I ordered a white on in vinyl (not sail cloth as delivered) I ordered it on March 30th and paid 580 no shipping. I spoke with the vendor 4 wheel customs every 3 -weeks or so to check status and was told about a number of issues that STC was having with the supply of materials. so be it.
So my top finally shows up last week and I open it up and what the heck is going on? I don't get what I ordered I get a white sail cloth top not the older style vinyl which is what I ordered. I called Chris at 4 wheel customs and he says that about 2 or so months ago STC decided not to make the old vinyl tops anymore and that if I want a white top thats as good as I can get. I asked him to return my money and he says well no because it was specially built for me (white) and he will have it sit on his shelf forever. After much discussion he reluctantly agrees to take it back but says I must pay shipping to Denver (he's in Missouri and I in Arkansas) and after it is inspected he will refund my money, less 10%. 5% for a credit card refund and 2.5% from the intial sales and I might be eating the 15% restocking fee that he will might eat from STC, he tells me I am being fairly treated. Keep in mind I spoke with him every 3-4 weeks and he never mentioned that STC had stop making the top I ordered!
I told him I would be traveling through to Springfield MO and would drop it off so he can inspect it and refund my money and he tells me no it must go back to Denver on my dime even though I never paid shipping to get it here. Also I talked to STC today and they tell me my order was never recieved till much later than 5/30/06? So was there really supply issues or was someone banking on my money until they felt like sending my order in, which I suspect was after the change in material was made? The whole time I was made to feel like I am in the wrong when I clearly am not getting what I ordered and no attempt was made to tell me of the change.
I would like to hear if you guys think I am making to big of deal about the shipping and the lack of customer service I am getting here.
Ben