Thanks for a job well done in a world where customer service sucks

[67sport]

Thanks Paul. Yup, received and installed, shipped priority pre-paid.

 

[sprdv1]

Just a quick thank you to Wild Horses and their phenomenal customer service. The item isnt the story, the service is.

I bought said product and had a discrepancy in measurements between a right and left side that i assumed would be the same but was not. I called and was inquiring if this was normal or a design flaw. The gentleman said he didnt know and i gave him my measurements. He then proceeded to put me on hold and measure several of his in stock items and we compared notes.

The point is, this wasn’t necessary for him to do this, the often easy anwser in todays age of customer service would be to tell me the customer its my fault or i messed up or something along the lines that seperates him/her from any responsibility or further action on their part.

This absolutely was refreshing to have someone care about my insignificant problem in the grand scheme of things and try to help me out.

This to me is what builds brand loyalty .

I will always give my business to wild horses if they have what i need.

Again, thanks!

CSE

always one of the best..

 

[sprdv1]

Thanks Paul. Yup, received and installed, shipped priority pre-paid.

awesome...

 

[sprdv1]

I'm here every now and then! Thanks Mark!

welcome welcome

 

[sprdv1]

I couldn't find a thread dedicated to the vendors that do well, but this one came up after I searched. I know that as a community we are blessed with many good vendors, and the standard is such that if they don't do right, they won't last,
That said, I wanted to publicly acknowledge that JBG did right to correct items lost in shipping that sucked for me, but were no fault of theirs. Shipping to Canada is always a pain, and I wish all the vendors would use USPS more cause I HATE UPS, but JBG made it right on their dime, for parts that UPS lost, and I think that's awesome.
I have yet to have had a bad experience buying bronco parts, I have been buying for 20 years, and I have bought from all of the vendors, but this time, JBG nailed it.
Thank you.
BTW, my stock '74 is now a Lubr, and looks fantastic. Hopefully get pics up this weekend!

we definitely have a bunch of good ones