US Shift Customer service... any issues?

[nvrstuk]

Just asking... UPDATE see post #6

The last time I talked to Kevin he was taking down all the symptoms as to why my Quick6 wouldn't shift properly in Manutronic mode. He had asked me to write down a comprehesive list of symptoms that might be causing the issues. Kevin and Jake had both come up w/o any viable fiexes so far.

I called him back, he wrote the issues down and said he'd review them and talk with Karl.

No response... I've called once/week and emailed once/week since Thanksgiving.

What do I do now?

Anybody else run into this? The Mustang forums have been talking about delayed help since I started following the Quick6 discussions and I was telling them that US Shift service is great as I ran their Quick4 for almost a dozen years... I've had nothing but good service ... until the Quick 6 issues...


Feed back? Not looking for dissing... just wondering if I'm the only one not getting service/feedback...?

thanks

 

[hyghlndr]

They were very helpful when I needed it and support Bronco events.

Any there out sick or other issues? Not sure?

 

[nvrstuk]

I have no idea. I thought maybe with the holidays they might but I have called Kevin's line and Jakes's line and left emails on their contact "help"
email.

Not a word.

 

[sprdv1]

Keep calling or maybe someone on here is nearby and can go straight to their shop and ask...

Good luck man

 

[nvrstuk]

Keep calling or maybe someone on here is nearby and can go straight to their shop and ask...

Good luck man

Good idea. It's like I've been "banned" from being helped or something...

 

[nvrstuk]

40 min chat with Kevin this am... whew, am I relieved. I was really thinking they weren't ever going to respond and if something more serious happened to my controller-I'd be screwed and end up swapping tranny's or ...

Anyway, he is once again briefed on why my Controller when in Manutronic mode by using a toggle switch (latching switch in their instructions) won't work properly. When I use my Winters and shift it manually into what Ford calls "Sport" mode, and then I bump shift with a rocker switch it works like it's supposed to.

I wanted you all to know that after 6 weeks they finally took my call and we are actively working on the issue once again.