Not to dissuade you from calling CasadeJ. We always like to talk on the phone.
But you can specifically request UPS or "not OnTrac" in the notes section of an online order if you want to.
I didn't know they were going farther afield either. It was just a CA thing and the advantage to us was that they get there earlier and are more often a 1-day delivery within the region.
Anything that's processed later in the day goes UPS by default because they're here later in the day. I don't know what the percentages are, but our UPS shipments are still very large and we're happy to use them.
No plans to change that anytime soon that I'm aware of.
Sorry yours was delayed. When did you order it?
Paul
Paul, I believe I ordered Monday. I'm not upset about the time in transit, I just didn't like that they said it would be here at a given time and they didn't come through. I'm a little biased working for UPS. Our tracking, although not perfect, updates shortly after any scan so I guess thats what I expected from them. I tracked it again a few minutes ago and it still shows delivery scheduled for today. When I called, and they tried to pass the blame to your shipping department it kind of pissed me off. She hadn't even looked it up yet and she was already laying down the "its not our fault" groundwork. I know things sometimes get screwed up in shipping. Packages are misrouted, loaded on the wrong truck, etc.. I just wanted them to own up to it. What wrong with saying " I apologize, but it looks like we accidentally routed it to Seattle. Sorry for the inconvenience but you should have it by Friday"?
As it turns out, I didn't need it this evening anyway. I spent the evening grinding, welding and plating my frame at the steering box. That little project is proving to be about twice as much work as I expected. I hope it does show up tomorrow though. I need to clearance my Power steering pump bracket for the hose on the extreme duty pump I ordered and I don't want to start grinding until I can mock it all up.
