I’d like to piggyback off of your post if you don’t mind!
I had a part break at OCBR recently. This was on Thursday at 3pm. I called the vendor that supplied the item this part was a piece of and told them it didn't matter what it cost I need a replacement overnighted to the hotel I was staying in so I don’t lose the whole event. I left all of my information including credit card number so they could process the order.
I called them again at 5:05pm (their time) and they told me that the shipping department goes home at 5 and they wouldn’t be able to get the part out today. So I’m pretty unhappy at this point.
I called the next morning first thing and ask if the part is going to go out. They told me yes is was going out and that I would have shipping info soon. At around 1:30pm I called back because I hadn’t received shipping info and they told me that they can’t do overnight delivery on a Saturday and that nobody does that. I told them I no longer need it and thanked them for their time.
Now the good part. I called Wildhorses, it is 2:00pm on a Friday at this point. I told them the situation and that I am in dire need of a new track bar. They said no problem. Part was ordered and shipped out that afternoon and showed up at my hotel at 11am Saturday morning. I got email confirmations from the person that helped me and from their automated system and it would’ve save my trip. If we hadn’t already booger welded the original back together
.
Wildhorses always had most of my business but now they are going to get all of it.
P.s. I’m being intentionally vague because I want to praise WH not throw another vendor under the bus.
