Just thought I'd share a story from this morning...
I ordered a set of RCV's for the front axle back around cyber Monday. I had them quote fronts and rears originally, but the quoted prices I was getting for the rears (which are straight splined shafts!) was astronomical. I got a ship notice yesterday for three boxes...weird. Turns out RCV 'accidentally' made me a set of rears. Now here's where things get interesting...
If a company makes a mistake, how should they handle it? RVC fully admitted that they screwed up. So, they offered to sell me the shafts for cost with the full lifetime warranty...or they would take them back and scrap them. Should they have just said "Merry Christmas, enjoy your free rear shafts"? Now, the cost was low enough (after some negotiation...$350 for the pair) that I said 'ok, I'll just buy them'...but realistically I will likely never break a 35 spline rear (well, not before I break the RD99 ARB!). Can't help but wonder if I had said 'nope, it's your deal'...would they have really paid to have them shipped back?!?
I already have a set of rear shafts on order from Branik, so I sent them a message to see if I could stop the order. It has been almost 5 weeks though, so I doubt that will happen...we'll see! [Edit: the Branik's just came out of heat treat - looks like I'm going to have a set of spares!]