I just had the worst customer service from Chuck at BC Broncos and I'll never buy from them again. It really comes down to them not standing behind what they sell. I had just purchased a few items totaling around $500.00. The windshield gasket they sold me was defective and I didn't find out until I drove to the shop to get it installed.
I called them up starting at 12:00 on Friday and wasn't able to speak to anyone about it until 1:30. By then I was admittidly pissed. I can't understand how a business can not have an answering machine to take messages when you call. There system is setup to only say "we are at lunch or on another line, please call later". So I guess as a customer it's my job to call again and again until they get off lunch at an undetermined time. They stated that they don't have an answering machine because when they had one they would get back from lunch there was too many messages! HELLO, too many messages, I wonder why?
Finally after talking to Chuck I told him I'd like them to mail me the correct windsheild gasket and a prepaid return envelope so I could send him the old one back. He told me he would send me a gasket and I would need to pay to send the defective one back. Why should I need to pay to send something there that was defective. I would be out even more, no only time but the gas driving to the window shop (1 hour away). Chuck wouldn't agree to that, when I told him that was not right and I would let all of you know about it. He said that he didn't want to hear my threats, I told him it wasn't a threat, it was a promise. So of course he did what any good business owner would do, HE HUNG UP ON ME! So I called back and we had pretty much the same conversation and he hung up again.
If he would have stood behind his product he would have had much more business. In my opinion Chuck doesn't have the skills needed to operated a business that sells products to the public and I hope this information helps.
Anybody need a windshield gasket with 3 corners?
I called them up starting at 12:00 on Friday and wasn't able to speak to anyone about it until 1:30. By then I was admittidly pissed. I can't understand how a business can not have an answering machine to take messages when you call. There system is setup to only say "we are at lunch or on another line, please call later". So I guess as a customer it's my job to call again and again until they get off lunch at an undetermined time. They stated that they don't have an answering machine because when they had one they would get back from lunch there was too many messages! HELLO, too many messages, I wonder why?
Finally after talking to Chuck I told him I'd like them to mail me the correct windsheild gasket and a prepaid return envelope so I could send him the old one back. He told me he would send me a gasket and I would need to pay to send the defective one back. Why should I need to pay to send something there that was defective. I would be out even more, no only time but the gas driving to the window shop (1 hour away). Chuck wouldn't agree to that, when I told him that was not right and I would let all of you know about it. He said that he didn't want to hear my threats, I told him it wasn't a threat, it was a promise. So of course he did what any good business owner would do, HE HUNG UP ON ME! So I called back and we had pretty much the same conversation and he hung up again.
If he would have stood behind his product he would have had much more business. In my opinion Chuck doesn't have the skills needed to operated a business that sells products to the public and I hope this information helps.
Anybody need a windshield gasket with 3 corners?
