Horrible JBG CUSTOMER SERVICE (long--so sorry)

[broncoswede61]

I've never had any problems with Jeffs other than a little rudeness from one of their employees....but in hindsight I was a Bronco newbie and probably asked stupid questions;D .

One great source for oem type parts is Auto Krafters.Very pleasant folks.I've also found their used parts to be good quality and reasonably priced.

 

[77BroncoWag]

largest selection at the best prices

true very large selection

best prices???%) %)

 

[BroncoZone.com]

I would say that JBG on average has the best prices overall and most of the time if someone has something cheaper just mention it to JBG. Sometimes Jeff is not aware that another vendor just lowered their price on an item and will follow suit.

Dana

 

[TOFIC]

Oh boy here I go again
Just read this thread and agree with most of it but - - -

I am with Mtn Bronco on the rights of everyone to speak their mind, and no-one has the right to tell someone else to keep quiet.
This is called Freedom of Speech!
It is protected in the Constitution of the United States
It is protected in the Bill of Rights and Freedoms in Canada.

And yes I really get T**cked off when someone even gets close to trying to suppress these rights.
If you don't like what someone is saying, don't listen or say something, but NEVER suppress someones right to speak their mind!! A lot of good men, from both countries have DIED defending our rights so dont feed me the crap about not being able to say what is on someones mind.

Sorry for spouting off guys but this subject really gets my goat, raises my tempurature and gets me on my soapbox.

TOFIC

 

[HotWheels]

u r right...serving 23 years so far.

 

[SACHEM]

Well Said, Apparrently if you say the wrong thing to JBG they ban you for life. Doesn't sound like a good business practice to me. The news of that shocked me and is still being talked about. Now that is some good PR that I would want if I were in the reatail business. I will concede that I have only heard one side of the story on this one but it is damaging none the less.

Oh boy here I go again
Just read this thread and agree with most of it but - - -

I am with Mtn Bronco on the rights of everyone to speak their mind, and no-one has the right to tell someone else to keep quiet.
This is called Freedom of Speech!
It is protected in the Constitution of the United States
It is protected in the Bill of Rights and Freedoms in Canada.

And yes I really get T**cked off when someone even gets close to trying to suppress these rights.
If you don't like what someone is saying, don't listen or say something, but NEVER suppress someones right to speak their mind!! A lot of good men, from both countries have DIED defending our rights so dont feed me the crap about not being able to say what is on someones mind.

Sorry for spouting off guys but this subject really gets my goat, raises my tempurature and gets me on my soapbox.

TOFIC

 

[Augustus]

JBG needs to wake up and smell the coffee...

As Dr. phil would say "You need to own this behavior"

There business is made up of individual sales one at a time, they are chasing repeat customers away.

And face it, at the end of the day, telling your friends and aquaintances (i.e. this board)
is the only retribution a unsatisfied customer has.

JBG on a bad path.

Seems like there in the business of going out of business if they keep the customer service issues as they've been.

Hell, I answer stupid customers' questions and misunderstandings in my line of work everyday. Its part of the job.

I respect, most of all, my customers choice to go somewhere else. If all I have to do is be patient, show concern, or kiss a little ass to make them happy so be it.

I stay employed and they feel good about doing business with me... Win win situation.

Crap, I wish marriage was that freakin easy. I have to kiss ass 24 hours a day....Just kidding honey....(just in case my wife reads this)

 

[MI-Bronco]

Let's stop and think

I amazed that this thread continues, but at the risk of getting flamed I am compelled to comment (again).

I did stop by Jeffs as I said in my previous post and talked to Jeff and Mark about this situation and there is definately another side to this story. It doesn't make sense getting into he-said she-said because only a recording would tell the whole truth.

I give Jeff and Mark credit because there really is nothing they can say here that will vindicate them. Think about it, what could they say?

Each of us needs to deal with each other fairly, and with respect. When we bump into issues we need to work them out directly - fairly - with respect. Having this forum is nice to help determine if others are running into similar problems, but not to flame.

Jeffs, like Chuck (as he posted), is pushing a massive amount of inventory that is a challenge to manage for a small business. As an example, he had 2 - 53' trucks delivering stuff while I was there. Remember, he also does Full size Broncos and F150s. On top of this, his suppliers are having trouble keeping up with demand (I'm waiting on door trim now from DC Ent.)

So, there will be situations where vendors have trouble with some orders. We need to set our expectations that way, and if we have an emergency need, double check all details of an order.

I think JBG does have a wide selection of parts, and in some cases the parts they get are better than others. Same is true for other suppliers. I wish I could help Jeff with inventory control, cause that's where I think the non-human issues are. If anyone on this site works with I/C systems and has suggestions, I'm sure he'll listen. Until then, for Jeff's, BC and others I'll be patient and try to help cause we are all in this for the same reason.

I appologize for the long post, and _no_ I'm not affiliated with Jeff's.

 

[thumper]

Hey all! I did not mean to start a shit storm!! I am just a consumer, who when treated shabbily, reacted!!!

I own, and have owned several businesses in the past. In the present tense, I own and operate a collection agency. Even in that rough and tumble business, I will not, and should not, treat people like I was treated.

JBG needs to understand that business is a two way street. The customer does not mind paying a premium price for availablility, quality, and or consistency! What we do mind, is paying the premium price, getting KMART quality service or parts!!

To JBG directly--You have a great stock of parts! You have decent prices! What you don't have is the most critical part of the business formula, and that is the ability to communicate with your bread and butter customer!!! When you have a problem, take responsibility and solve it! (i.e. Chuck at BC) When you take an order, make sure the guy ordering the part (who is also jonesing for it) knows that it will not come with the rest of the order, and that it is 3 weeks out!! Common decency, Common courtesy, and Common Sense is all it takes!!! Being a Bronco vendor is a double edge sword! It is a up and coming product niche, but comparitively, it is a small crowd and you can only alienate so many customers before your name is synonomous with BAD SERVICE!!

Please accept my apology if I offended you. But also take this opportunity to tune in to your market, tune in to your customers thoughts and register on the board to resolve issues!!! (i.e. Chuck at BC etc)

THE END!!! And they all lived happily ever after!!!!

 

[Slick]

;D

No suprise I know, But I agree 100%!!!

There is NO reason to be nice to a person once they have been crass with you! If it was Jeff's be'n rude 1st... so be it!

Not try'n to claim to support either side more than another, it's just that, WHY should any person be expected to lick sum-1's but hole JUST cause they are mad to start with!!!!! If I call a vendor and they are rude... I take the reciever of the phone and rest it on it's cradel (IE-hang up).

If I am at work and some choad starts yeling at me on the phone after I say hello... well, I am ALL BUT inclined to help that disrespectful piece of dog poo!!!

Being that I myself have had good experiences with jeff's and I myself have never once been treated poorly or rudely I like JBG a-lot! their shipping is way cheaper for me and they seem to have a good selection to choose from... I'd say

ORDER FROM JBG ALL YOU WANT!! THEY ARE A GOOD BRONCO VENDOR!!!!!! By all means no worse than any other out there!!!

I too am sorry for how long this went, but C-mon!!!!

 

[Slick]

Hey all! I did not mean to start a shit storm!! I am just a consumer, who when treated shabbily, reacted!!!



To JBG directly--You have a great stock of parts! You have decent prices! What you don't have is the most critical part of the business formula, and that is the ability to communicate with your bread and butter customer!!! When you have a problem, take responsibility and solve it! (i.e. Chuck at BC) When you take an order, make sure the guy ordering the part (who is also jonesing for it) knows that it will not come with the rest of the order, and that it is 3 weeks out!! Common decency, Common courtesy, and Common Sense is all it takes!!! Being a Bronco vendor is a double edge sword! It is a up and coming product niche, but comparitively, it is a small crowd and you can only alienate so many customers before your name is synonomous with BAD SERVICE!!

Please accept my apology if I offended you. But also take this opportunity to tune in to your market, tune in to your customers thoughts and register on the board to resolve issues!!! (i.e. Chuck at BC etc)

THE END!!! And they all lived happily ever after!!!!

???? What the heck is Chuck @ BC doing Sooo perfectly?!?!?!?!?!?!?!?!?! %)

I have had the exact amount of bad service from BC as any place else!!!

90% of E-mails replied to me from Chuck specifically have had an ALL BUT friendly feel to them, more over it came across as an ass pain for him to even complete!

Chuck is an active member on this board... so what! I see him get PISSED when anybody flames him, and then everybody else chimes in "YA!! Chuck is a member here! Pick on sum-1 else!!!" He puts orders on back order as well... he has had dissatisfied customers too etc etc etc...

My opinion... Jeff is doing 100% as good of a job as Chuck is! He just dose not reply to the posts here himself as Chuck dose. BC dose a great business but I don't have any problems with jeff's.

 

[HotWheels]

YOU ALL NEED TO WORK OUR YOUR AGRESSIONS IN BAHGDAD---SOB BAHGDAD 2004!!!!

;D

 

[airman]

I've read this thread top to bottom. I've got gripes with vendors too. People forgive and forget on both sides eventually.

One thing that I've learned here is:

I want to think more like Hotwheels. A little sarcastic and always thinking ahead. Bagdad SOB 2004? Outstanding buddy.

 

[HotWheels]

We can mount .30 on our rigs and declare hunting season....eight heads in a duffle anyone? you get your 8 u go home and not until u do.

 

[Erik B]

As to the people suggesting ordering online, with specific instructions, that doesn't work either, not to mention the online price quote won't necessarily match the actual total.
Just my experience with JBG.
Erik

 

[77BroncoWag]

Chuck is an active member on this board... so what! I see him get PISSED when anybody flames him, and then everybody else chimes in "YA!! Chuck is a member here! Pick on sum-1 else!!!" He puts orders on back order as well...

BUT JBG is the ONLY vendor that will charge you twice to send ONE order

I have order something on back order from BC, Duffs, WH and JBG and ONLY JBG charged me shipping on what was backordered!

 

[Slick]

%)

Plain and simple, I don't understand why people ALWAYS make the BC/JBG comparison?????? ?:?

BC is also a bronco vendor, but they are diffrent. JBG has more of a parts kind of business and BC is more of a "Modified" or custom parts vendor... BC has more stuff THEY make etc... JBG is more of a buy from A sell to B.

I admit I've has orders ship in like 3 shipments and billed 3 timesfor the shipping from JBG. It absolutly rubbed me the wrong way. BUT fool me twice shame on ME! I ask NOT to break up orders etc, FROM ALL VENDORS... ever sence.

No question both Chuck AND BC Broncos are a top notch opperation, and I'm sure they mess up once in a while too.

I've never herd of anybody ever ending ANY post that the vendor never made up for their mess up's JBG or BC or even TOM'S, worst was a ban be'n toss'd around even the really mad guys seem to have a happy ending. It seems more pissed people from JBG post here, but I wonder how many orders they do in comparison etc, point is they still offer a good selection of parts etc...

but all and all BC and JBG are diffrent vendors, and have a diffrent focus than each other both have diffrent strong and weak points, so I just don't know how everybody ALWAYS compares the 2 ?:? ?:?

there is no need to pit them against each other? is there? they are both great shops in their own right.

 

[Miley]

I hate to add to this Sh!t Storm, but...

I have to throw in a good word for CHUCK here. I was having problems with a product I got from him and lost my temper on the phone and in emails to Chuck. He did NOT stoop to my level. He understood my frustration and very calmly helped me resolve the issue - ONE ON ONE !!

I also have been a small business owner and I could only wish I was as level headed with jerk customers as Chuck is. I have resto/modded three Broncos to date and have ordered from Tom's, Wild Horses, Duffs, and of course JBG. Because of the service and the "person" on the other end of the phone, Chuck and Jim Creel are my two go to guys. Nothing bad to say about Tom's, it's just that Chuck and Jim go the extra mile.

Duffs and JBG will never see another copper from me or most of my friends. Not because of the product, but because of the service after the sale and the "person" on the other end of the phone!! (Art at Duffs is a good guy... credit given where credit is due!)

Next....

Jim

 

[1975stroppebaja]

Well... count me in for a thumb's up to JBG. Being on the east coast, I order 95% of my stuff from JBG because of the shipping cost and delivery time. Stuff from WH and Duff's always take well over a week to get here.

Anyhow, my only customer service issue with JBG was one time I ordered a set of door panels (black plastic ones). They got here and were packaged in cardboard attached by around 50 of the heavy duty staples. As you might imagine, alot of the staples hit the panels and scratched the hell out of em. I called Jeff's and they promply sent me another pair along with a ups pickup slip for the damaged set. No problems. No additional shipping. No shipping on the returned panels.

I'm by no means bashing the other vendors. I've had all good experiences with them as well.

It seems alot of people gripe about Jeff's but how many of us have had good experiences with them??