POOR SERVICE AND POOR sales practices from bronco Vendor!!

[jw0747]

You guys need to not speculate when you don't know who the vendor is. Two members have posted that they won't use JBG because of your incorrect assumptions. JBG wasn't the vendor involved.

You gonna ban the guys "who knew it was JBG?"

 

[lowbush]

You ever try the phone?

They should take their email support link down then. Honestly, i gave up on it months ago. It's not on me to provide service, if they are not going to answer emails they should not provide it on their site as an option.

 

[lowbush]

You gonna ban the guys "who knew it was JBG?"

Hey by all means ban away, if this site is not open to warning others about vendor bad experiences then by all mean kick me out. I will eat my words that this was JBG this time, but my complaint still stands that they don't respond and I am going to say it every time bad customer service stories come up. When they check their email or take down the link, I will shut up. They are in control of fixing my issue and shutting me up, all they have to do is check their email, see the 30 emails I have sent over a 4 month span, with my order number and cancel and refund it.

 

[Hozr]

You guys need to not speculate when you don't know who the vendor is. Two members have posted that they won't use JBG because of your incorrect assumptions. JBG wasn't the vendor involved.

And exactly why Threads like this shouldn't be allowed! Rant Rant Rant...no name...Speculation speculation speculation. Either name them or don't post it. What result did you expect from this?

Notice I worded my response VERY carefully when said JBG - I never laid blame. The problem is the ORIGINAL POST not the follow ups...

 

[admin]

You gonna ban the guys "who knew it was JBG?"

No, I'm not banning people for something like this. I'm just saying people should not post their assumptions when they don't know who the thread is even about.

 

[deltabronco]

Hey by all means ban away, if this site is not open to warning others about vendor bad experiences then by all mean kick me out. I will eat my words that this was JBG this time, but my complaint still stands that they don't respond and I am going to say it every time bad customer service stories come up. When they check their email or take down the link, I will shut up. They are in control of fixing my issue and shutting me up, all they have to do is check their email, see the 30 emails I have sent over a 4 month span, with my order number and cancel and refund it.

Yeah. I stand by my comment as well.

 

[JeepGuy]

No, I'm not banning people for something like this. I'm just saying people should not post their assumptions when they don't know who the thread is even about.

That's a hard concept. Even harder when the op said... If someone really wants to know the vendor they can PM me.

 

[jw0747]

They should take their email support link down then. Honestly, i gave up on it months ago. It's not on me to provide service, if they are not going to answer emails they should not provide it on their site as an option.

Two or three unanswered emails would piss me off enough to pick up the phone. Texts and emails are a waste of time. It's way harder to ignore a phone call.

 

[bronconut73]

Well, I apologize for my false assumption over the vendors identity.
But my statement about my experience was no assumption, it was a fact.
Having said that,
I really like the Proto Fab roll cage I got from them, ......even though it was two months late.
The facts as they are, do not excuse my, "Jump on the vendor bashing bandwagon", behavior....the truth is not always necessary or prudent.
My apologies to Jon and JBG.

 

[rubbman]

There is no other bronco specific forum like Classic Broncos! I get all of my much needed info from the great people here as I work on my own project! I admire the OP's integrity in not besmirching the name of the vendor in his legitimate rant! I am an independent contractor by trade and I know how important customer service is to the longevity to a business! Thanks to the community I have seen other negative reviews about the vendor in question so my decision to spend HARD EARNED $$ will not go there!

 

[cs_88]

Well, I apologize for my false assumption over the vendors identity.
But my statement about my experience was no assumption, it was a fact.
Having said that,
I really like the Proto Fab roll cage I got from them, ......even though it was two months late.
The facts as they are, do not excuse my, "Jump on the vendor bashing bandwagon", behavior....the truth is not always necessary or prudent.
My apologies to Jon and JBG.

I respect this.

 

[74strokerbronco]

Because he told me who it was. I was about to order the same shifter, sent him a PM, and he let me know.

It was not JBG. That being said, people have issues with vendors from time to time and people might have legit gripes about all of them. All I'm saying in this specific case is the vendor he is talking about has not been mentioned in this thread yet.

If it were my thread, I'd lay it out there. But I'm going to respect his decision to not include it up front.

I was not going to directly lay it out but to put a end to hearsay or speculation I will....
In a pm to many they all got the same answer except in the one to jeepguy in which I only said Graveyard I guess maybe I should of added the AKA JBG.

there the cat is out of the bag and the guessing game is over.

not a good experience with a large vendor and it was the first time I had bought anything thru them and the first impression was a bad . sorry if it offends anyone and I'm sure many have had zero issues and great luck with them, I'm just saying I didn't.

And if this forum is here to Inform, Educate, and help others than it is doing it's job PERFECTLY!

 

[half cab]

I was not going to directly lay it out but to put a end to hearsay or speculation I will....
In a pm to many they all got the same answer except in the one to jeepguy in which I only said Graveyard I guess maybe I should of added the AKA JBG.

there the cat is out of the bag and the guessing game is over.

not a good experience with a large vendor and it was the first time I had bought anything thru them and the first impression was a bad . sorry if it offends anyone and I'm sure many have had zero issues and great luck with them, I'm just saying I didn't.

And if this forum is here to Inform, Educate, and help others than it is doing it's job PERFECTLY!

So after all this it was Jeff's Bronco graveyard?

 

[JeepGuy]

So after all this it was Jeff's Bronco graveyard?

So wait.. Graveyard is JBG??? Well I guess you learn something new everyday.

 

[admin]

Are you kidding me? What a complete cluster this thread has turned out to be. %)

I apologize and will eat crow on this one. But I can tell you I'm feeding a good chunk of that bird to JeepGuy.

 

[Skiddy]

Are you kidding me? What a complete cluster this thread has turned out to be. %)

I apologize and will eat crow on this one. But I can tell you I'm feeding a good chunk of that bird to JeepGuy.

LOL Jon you should be out here with us at ocbr

 

[JeepGuy]

Are you kidding me? What a complete cluster this thread has turned out to be. %)

I apologize and will eat crow on this one. But I can tell you I'm feeding a good chunk of that bird to JeepGuy.

Yeah... I hear you. I should have picked up on the whole Graveyard thing..... Oh well, crow it is;D Pass the salt.

 

[broncodriver99]

Yeah... I hear you. I should have picked up on the whole Graveyard thing..... Oh well, crow it is;D Pass the salt.

Pfft. Typical. Shoot first and ask questions later. ;D

 

[SSDDBRONCO]

So wait.. Graveyard is JBG??? Well I guess you learn something new everyday.

Ya something like that would be said and done by a Jeep Guy

 

[bronconut73]

Pfft. Typical. Shoot first and ask questions later. ;D

Oh....thats gotta sting right there.....lol