Hi Chris. I can assure you that Suzy & I wish we could be there for every single customer that reaches out to us. As you know, that just isn’t feasible when running the business so we hire employees. In the last 3-4 years it’s been one heck of a ride. We have experienced one perfect storm after another. We currently have 1 seasoned salesman, a senior tech, a brand new salesman and a new office girl. We are also down 2 positions in the sales office so to say we are short staffed and short handed is an understatement. I’m not sure when we will find qualified candidates but they seem to be fewer & farther between everywhere. Our seasoned salesman and tech employees had to work the show with Suzy and I last week so we spent two weeks beforehand getting the new salesman and the office girl trained well enough to man the phones, answer easy questions and keep everyone else cool until we got back this week.
We had no illusions we’d get out of this without some disappointment. In fact, I am surprised with how patient some people are being. We are thankful for them.
Anyways, our senior staff is back at the office and helping the sales dept with customer inquiries and doing their best to answer every customer in a timely manner.
Love to answer your questions and if you’d like to resend the email directly to our tech line, I’ll take a look with our senior guy and shoot you a reply.
Tech@dufftuff.com
MM
