chuck said:
Let me start with a few facts. You ordered on 3-07 . We got your order on 3-8, your payment was by paypal. We shipped your order except the rubber on 3-9. We ordered the rubber from another vender and was told that the price was higher so you were called and we left a message about the higher price on the 11th. You called back today 3-15. You cancelled the rubber part of your order because we would not cover the extra and If you will look in your paypal account you will find your refund was returned a few min. after you canceled your order.
At this time we get rubber from other vendors and by the time we pay the shipping to us we make no profit, I am not complaining just trying to explain why debbie would not cover the extra $10.15 It did not take 2 weeks, what we shipped went out the 2nd day.
On to other things. The internet ordering is not less work for us. The only advantage to us is we have what you want in type and you can order 24/7, it is still the same or more work to prossess a order. It says on the online store that it will take a few days to prossess orders, if you are in a hurry please call.
We do not charge until we ship. If you pay by paypal the money gets to me when you send it, I have no control over that.
Actually I ordered on 3-06-05. I realize that this was a Sunday and that you wouldn't get the order until Monday the 7th. I received 2 of the 3 items on the 14th. I got a call from Debbie on the 14th in the afternoon after the package was delivered to my house now stating that the Gasket had to come from another vendor and that their price to you had gone up. She now needed to charge me $5 more for the gasket and $5.15 additional shipping and wanted me to call her back. I called her this morning and the rest is here.
Your website replied that I would get a tracking # when it shipped. I did not. In fact, I went there several times to check the status of the order and it only said RECEIVED. I emailed your company several times asking for an update with which you replied on the 3rd day: " Sorry this note is so late. Your order went out on 3-09-05 the tracking # is 1z554xxxxxxxx"
Nothing was mentioned that I was getting a partial order or that the Gasket had a pricing increase and so I assumed all was well and my parts would all arrive soon. I received 2 of the 3 items (throttle cable and fuel pump) in a box with all of the throttle cable HW floating around in the box freely with the ends loosley taped on the box. I hope I have all the pieces.
I was wrong on the 2 weeks period. It was one week. I am sorry for stating that..It just felt like that since it spanned 2 Sundays.
This doesn't explain the poor customer service from Debbie though. She could have made me a satisfied customer if she would have just been willing to give a little and offer to split the difference with me or such. This was my first order with your company Chuck. Wouldn't you want to put a good foot forward to try to satisfy a new customer? A new customer for a Bronco supplier is usually one that just bought a Bronco; like me. Most Broncos need a LOT of $$ poured into them. I know mine does. I would be a great customer for you in terms of future spend. I was not rude on the phone with Debbie but was rather shocked at her replies to me.
And all this for $10 Chuck??? Why??
This is my last post on this subject. I've wasted far too much energy on it already. I'll just silently go away from calling you again...I wonder how many have done the same? ?:?
