I'm not really defending either side here but I try to call in all my orders although I have used the internet with good success so far. But if you look at the BC site they state that it may take them a few days to respond to emails because of the number of emails they get and if you need info in a hurry call them. On the other hand if you were quoted a price on a part which your order comfirmation basically did than I agree that is the price you pay and I'm pretty sure that email would stand up in court.
Attitude is another big item in getting good service. if I had a customer that called about a problem with an order there attitude would play a big part in how they were treated if they are calm and trying to be understanding than they will probably get treated better than someone who just starts going off about how they were wronged(of course this is why I couldnt run a business)
I commend all the EB bussinesses out there if it werent for them we would be out of luck and stuck with having to use Ch#vy and J##p parts on our Broncos
Attitude is another big item in getting good service. if I had a customer that called about a problem with an order there attitude would play a big part in how they were treated if they are calm and trying to be understanding than they will probably get treated better than someone who just starts going off about how they were wronged(of course this is why I couldnt run a business)
I commend all the EB bussinesses out there if it werent for them we would be out of luck and stuck with having to use Ch#vy and J##p parts on our Broncos