Good lord. I throw out a "hey, this is the situation, I'm not naming the vendor because he's hasn't responded yet, but here's what happened, am I being reasonable?" and apparently I'm "cleverly" bashing someone I never even mentioned by name. Chuck outed himself.
For the record, I called Chuck this morning and spoke with him. Since it's Saturday it'll be Monday before we figure out why Vintage Air sent it COD. It appears the AC portion of the screw up is all on VA. I'm not exactly sure how you "accidentally" put a COD on a package (it's extra paperwork with UPS), but I guess we'll see.
The power steering pump seems to be stuck in limbo somewhere since it's also being drop shipped. Again, communication goes a LONG way to happiness. If I'd been told it'd be a while for the PS pump from the get-go, I'd have patiently waited for it. Of course, I'd also have expected that my credit card NOT be charged for it until it shipped.
The problem here isn't that there was a problem with the order... that happens all the time. It was that this order seems to have more than its fair share of them. Delays, stupid shipping mistakes, and no communication to smooth the waters.
Will Chuck make it right? I'm confident he will and I'll remain a happy customer when he does. Do I hope that he takes this to heart and improves the communication his company has with customers (especially when their "in stock" stuff is suddenly backordered or has to be drop-shipped)? Yeah, I do. I want him to succeed.
I've worked in a small mail-order company and I know how this stuff happens, so I'm incredibly understanding. On the other hand, I think a lot of (perhaps all) the Bronco vendors could stand to improve. If we're keeping all of their mistakes and delays and stuff private because we want to be nice, we're really doing them a disservice by going along with stuff thats both easily fixed and turns off a first-time buyer.
But that's not even the point because all I wanted to know was "am I being an asshole for asking them to ship the stuff overnight because of the mistakes and delays". The problem is, if I'd not explained the situation, no one can give me that answer.
I guarantee that if I was building a web site (that's what I do) for Chuck (or anyone else) and it was set to be delivered Sept. 25th and I just kind of sat on it and never told him why it was delayed until the site arrived on November 25th with a bill for $800, he'd prolly be pissed. I'm guessing he might even tell his buddies about it before he had it out with me (especially if he was in a position where he couldn't get ahold of me for a few days). The nice thing about these supposed "bashing" threads, is the record's there for future people to see that Chuck's an upstanding guy and did right by his customer... and I'd put way more weight (in fact I have) on a vendor with a few problems he's addressed correctly than I would I hear NOTHING about.
The postings on this thread ranged from well-reasoned to asinine. Calling names because someone insulted your favorite vendor who you've never met (which I didn't even DO... heh) is not only rude, it's just a little sad.
For those who posted reasonably, even if I disagree with you, I can respect that.