brianstrange
Bronco Guru
- Joined
- Nov 22, 2011
- Messages
- 1,626
I've always had good luck with JBG;D
Yes, me too. Ordered Tuesday, shipped Wednesday, and arrived today. To be fair, they are closer.
I've always had good luck with JBG;D
Same here..on both counts.;D
Hello this is Roxanne. I'm sorry you had a bad experience with us today. I tried to explain to you eariler that we are a little backed up in the shipping department right now. You placed your order on Tuesday the 21st and we didn't pull it until Wed. the 22nd in the morning when we came in. When I spoke to you we had only had the order here two days. We have olny one guy in our shipping department right now so we have had to pull one of the guys from the office to help out with shipping. We are a little behind do to the high volume of orders being placed at this time of the year. When I told you we would get your order out on Monday you wanted us to pay for upgrade shipping. I said that we werent able to do that but you could if you needed the order quickly. There was no indication that you needed the order by a certain date and no air requested. If you had put a note on the order we could have maybe moved you up a little but it is hard to put your order in front of everyone elses they also all need there parts. If you need something by a certain date and you request air shipment then we make sure we get it out that day because it is a service that costs extra. Without somekind of request from you we do not know. After I told you we couldn't upgrade the shipping you said you wanted to cancel the order and as far as I know hung up on me. We have been having some trouble with our phones of late so maybe we were just disconnected. Sorry for the problem with your order.
This is Chuck, I had Rox reply because she was the one you talked to so knew better what was said and or ment. The only thing I can add to everyone. We do not charge until we ship so we try to ship ASAP. If you are in a hurry please let us know otherwise we put your order on the bottom of the stack.
Thank you both for replying, but I am going to disagree about some of the statement above. So you both know, and as I mentioned, I called two times where the phone rang once, picked up, and quickly hung up on. There was no time for anyone to even say hello. It wasn't until I called the tech line until someone answered, and I sensed a lot of (what I thought was) frustration. Did I call at the wrong time of day? Did I interrupt someones lunch as some suggested? I don't know. You did tell me about your shipping problem in a manner as if it was my problem, and said you would get the order out early next week (not Monday) when I asked about sending priority shipping, your response was "Yes, but you're gonna have to pay for it. No "sorry", no concern, just this is how it is....... At that time what I thought was frustration was clearly attitude. I then said, well if that's how your going to treat this then just cancel the order. I clearly heard the hangup, not just a mysterious disconnect.
Chuck, I have seen recent posts by you about suppliers that have a terrible shipping record, and poor communications. I get that and agree 100%. It's frustrating, I know. Now picture that person either direct their frustration or give you attitude (whichever was the case) Try to see this from my point of view.
I sense frustration in your tone, also anger. And attitude. If I was in their shoes i'd be willing to write you off, some customers are such a pain in the ass they aren't worth dealing with. But they are better businessmen than me, they stayed composed and quietly and gently explained what happened and it sounded genuine and logical.
This whole site has turned into one gigantic bitch-a-thon by people who aren't happy buying and selling.. they also want their asses kissed to go along with the purchase.
Bill and Filly's house just burned down with everything they own in it and their attitude is better than yours.
Geez just STFU and suck it up you little crybaby.
Some say his last name is really Norris, others think he is the Stig. All we know is his name is Chuck.
when I asked about sending priority shipping, your response was "Yes, but you're gonna have to pay for it.
I'll bet you are the same guy that goes back to the shop the next day and says "ever since you did my alignment, my pinion seal is leaking". I know that type very well.
As noted in past posts, Friday Chuck does lunch with his staff.
I work at a small buisness and if you call me during lunch your not going to get anyone eithor. Employees need to take lunch too.
I dont understand why people cant do their buisness during normal hours taking concederation that everyone takes lunch around noon. Maybe if people thought about others instead of thinking only of themselves.
I think a moderator needs to end this crap storm.